• USD $
  • EUR €
  • GBP £
Resort luxury, delivered worldwide.
Customer Care

Terms & Conditions

Please read these terms carefully before using our website or purchasing our products.

Last updated:

1. Introduction

Welcome to Brand Casablanca (“Brand Casablanca”, “we”, “us”, or “our”). These Terms & Conditions (“Terms”) govern your access to and use of the website brandcasablanca.org and any related services, features, content, or applications (collectively, the “Services”). By accessing or using the Services, you agree to be bound by these Terms.

If you do not agree with these Terms, please discontinue use of the Services.

2. Definitions

  • “Site” means brandcasablanca.org and any subpages.
  • “User”, “you”, or “your” refers to any visitor, customer, or account holder using the Services.
  • “Products” refers to the apparel and accessories offered for sale on the Site.

3. Eligibility

You must be at least the age of majority in your jurisdiction to place an order. By using the Services, you represent that you have the legal capacity and authority to enter into these Terms.

4. Products, Pricing & Availability

  • We strive for accuracy in product descriptions, images, and pricing, but errors may occur. We reserve the right to correct any errors and to change or update information at any time without prior notice.
  • All prices are shown in the currency indicated on the Site. Taxes and shipping costs are calculated at checkout where applicable.
  • Availability of Products is not guaranteed and may be limited. We may discontinue Products at any time.

5. Orders & Acceptance

  • Your order is an offer to purchase. We may reject or cancel any order for reasons including inventory limitations, inability to process payment, suspected fraud, or inaccurate information.
  • An order is accepted when you receive an order confirmation email. Title and risk of loss for Products pass to you upon delivery by the carrier.

6. Payment

  • We accept major payment methods as displayed at checkout (e.g., Visa, Mastercard, PayPal). By submitting payment information, you represent that you are authorized to use the selected method and authorize us to charge it for the total order amount.
  • Orders may be subject to verification and authorization by the payment provider.

7. Shipping & Delivery

Shipping options, costs, and estimated delivery times are provided at checkout. International deliveries may be subject to customs duties, taxes, or fees, which are the responsibility of the recipient unless otherwise stated. For details, see our Shipping Information.

8. Returns & Refunds

We want you to be satisfied with your purchase. Eligibility, time windows, and return conditions are explained in our Refund & Returns Policy. Items must be returned in original condition with tags and packaging, subject to inspection. Certain items may be final sale where indicated.

9. Promotions & Discount Codes

  • Promotional offers and codes are subject to specific terms and may not be combined unless explicitly stated.
  • We reserve the right to modify or cancel promotions at any time.

10. Accounts & Security

  • When you create an account, you agree to provide accurate information and to keep your credentials confidential.
  • You are responsible for activities that occur under your account. Notify us immediately of any unauthorized use.

11. Intellectual Property

All content on the Site, including text, graphics, logos, images, videos, and software, is the property of Brand Casablanca or its licensors and is protected by applicable intellectual property laws. You may not reproduce, distribute, modify, create derivative works of, publicly display, or exploit any content without our prior written permission, except as permitted by law.

12. Acceptable Use

  • Do not use the Services for any unlawful purpose or to violate any regulations.
  • Do not engage in fraud, counterfeit activities, or infringe on intellectual property rights.
  • Do not attempt to gain unauthorized access to the Site, interfere with its operation, or introduce malware.

13. Third‑Party Links & Services

The Site may contain links to third‑party websites or services that are not owned or controlled by us. We are not responsible for the content, privacy policies, or practices of any third parties. Access them at your own risk.

14. Warranties & Disclaimers

To the fullest extent permitted by law, the Services and Products are provided “as is” and “as available,” without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, title, or non‑infringement. We do not warrant that the Services will be uninterrupted, secure, or error‑free.

15. Limitation of Liability

To the fullest extent permitted by law, Brand Casablanca and its officers, directors, employees, agents, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, resulting from your use of the Services or purchase of Products. Our total liability for any claim shall not exceed the amount you paid for the Product giving rise to the claim.

16. Indemnification

You agree to indemnify and hold harmless Brand Casablanca and its affiliates from any claims, losses, liabilities, damages, costs, or expenses (including reasonable attorneys’ fees) arising from your breach of these Terms or misuse of the Services.

17. Privacy

We respect your privacy. Please review our Privacy Policy to understand how we collect, use, and share information.

18. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of New York, USA, without regard to its conflict of law principles. You and we agree to the exclusive jurisdiction of the state and federal courts located in New York County, New York for the resolution of any disputes, subject to the dispute resolution section below.

19. Dispute Resolution

Before filing a claim, the parties agree to attempt in good faith to resolve any dispute informally by contacting the other party. If not resolved within 30 days, disputes may be submitted to mediation or, where agreed by both parties, binding arbitration. Nothing prevents either party from seeking injunctive or equitable relief in a court of competent jurisdiction.

20. Changes to the Terms

We may update these Terms from time to time. Any changes will be posted on this page with an updated “Last updated” date. Your continued use of the Services following any changes constitutes acceptance of the revised Terms.